In my travels, I have run across a number of restaurants who really could use some outside help. No matter how sharp and competent the operator, it is easy to miss things you see in your own business each day. The first reflex when you ask a restaurateur to spend money is, "No." Margins can be thin in this business and health inspections only take place two or three times per year. Inspections can be out of site out of mind until you are in the middle of one going south.
I have seen a single business drop as much as $20-$30,000 per WEEK in sales from a publicized bad inspection. Chipotle saw it's quarterly profits drop by $53 MILLION due to their food borne illness outbreak and that doesn't include the additional recovery and wage costs associated with fixing the problem. No E. Coli was ever actually found at a Chipotle location.
As I was looking for contact information on recently closed restaurants in Orlando on Google, in about 1/3 of the instances the entire page one of the Google search was related to the closure. I had to go to page two and sometimes three just to find the phone number!
Without mentioning any names, here are some comments (stop reading if you are squeamish):
"moist rodent droppings"
"Upwards of 85 live roaches in the prep area"
"Live weevils in the flour bin"
"Sewage backing up into the prep area"
"Raw chicken dripping onto produce"
Many of these reports find their way onto specialty news segments, featuring HD images of the front of the business. Reputations can be rebuilt, but you can't un-ring a bell. Better to avoid the situation in the first place.
Your managers are busy. Busy looking after guests, busy placing orders, busy trying to solve inter-personal employee drama, busy trying to control food cost, busy trying to keep your Millenial staff interested in your business, busy trying to manage wages, in many cases cooking themselves to save a few dollars.
What they need is consistent feedback and easy to follow solutions. Consistent employee awareness is the key. That is what we offer.
Give us a call at 407-314-6871 or visit our website www.brightgreenquality.com to schedule an initial inspection at no cost to you.
